At Resilience, we work hard to ensure your order arrives quickly, safely, and in perfect condition.

Processing Time:
All apparel and accessory orders are processed within 2–4 business days after payment confirmation.

Shipping Times:
Domestic (U.S.) orders usually arrive within 5–10 business days, while international orders may take 10–20 business days depending on your location and customs processing.

Shipping Costs:
Shipping rates are automatically calculated at checkout based on your delivery address and order weight. Enjoy free shipping on select promotional items and large orders, as noted on product pages.

Tracking Information:
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Digital Downloads:
Digital art products are available for instant download immediately after purchase. You’ll receive a secure download link via email and in your account dashboard. Since these are digital files, no physical delivery is involved — you can enjoy your artwork right away.

Returns & Exchanges:
We want you to love what you ordered. If you’re not satisfied, we’ll do our best to make it right. Returns and exchanges are accepted within 14 days of delivery for apparel and accessories. Items must be unworn, unwashed, and in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To start a return, please email info@businessesbychu.com with your order number and reason for return. Our team will guide you through the process and provide a return shipping address.

Digital Products:
Because digital downloads are instantly accessible after purchase, we do not offer refunds or exchanges for these items. If you experience any download issues or file errors, contact us and we’ll make sure you receive the correct files.

Damaged or Incorrect Orders:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include photos of the issue. We’ll arrange a replacement or refund at no extra cost to you.

Need Help?
Our support team is here to assist you with any shipping or return concerns. You can reach us at info@businessesbychu.com, and we aim to respond within 24–48 hours.